Exchanges / Returns will be given up to 10 days from when the shipment was received to contact us about exchanging or returning your item(s). All Sales Orders (discounted) are final sale and cannot be returned or exchanged.

Please carefully double-check your order to make sure that you have entered all of your details in correctly before finalizing your purchase and checking out. This includes checking the color of your item(s), the size, the billing address and shipping address.

For more help please contact: informalapparel@gmail.com

Returns / Exchanges:

Returns/exchanges must be sent back within 14 days of receiving the order and in perfect original sale condition, unworn and in original packaging, with any tags unbroken if this is applicable. We must however receive an email from you within 10 days stating that you will be returning part or all of your order.
You will receive a store credit to our website that can be used exclusively on our website. At this time we are unable to do cash refunds.

Note: We cannot refund your original or return postage costs. 


Sale items cannot be returned, exchanged or refunded.


We ship worldwide.

USA : Tracked (2-3 days)

Priority International : Tracked, insured, FOB Destination (6-14 days)

First-Class International : Untracked, uninsured, FOB Shipping (8-20 days)

USA Shipping is free on orders above the value of $150.00 using the code USASHIPPING
Worldwide Shipping is free on orders above the value of $250.00 using the code INTSHIPPING

Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder, or email us after 3 business days after you placed your order to see if we can send you your tracking information.


Handling times are 1-3 days during regular purchasing periods. This can increase to 5 days during times of high order volumes such as sales, promotions, holidays, etc.

Press / Sponsorship related enquiries:


Interested in stocking Informal in your store, how is this done? 
You can contact us at informalapparel@gmail.com

Payment Systems:

Our payment systems are managed via Wells Fargo, our companies banking company, as well as via PayPal, the worlds leading online payment system.

Contact number:

+1 (303) 217-6025

We reserve the right to change these terms & conditions at any time. Please check back here each time your order to see our updated policies.

Informal Apparel LLC © All rights reserved

Last updated: January 22, 2016

Embrace the Inevitable, Create the Unknown